Troubleshooting Elements+ (Mac)

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Handling Scripts
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I. In case the automatic installer doesn't work for you, please setup E+ manually as follows:

  1. Mount Elements+ disk image (i.e., open "elements+12.dmg" file).
  2. In your "Applications" folder, create "Elements+" subfolder and copy to it the "stuff > 12.0" folder from the E+ disk image (fig. 1).
  3. In PSE Editor, open the Actions panel (Window > Actions), in the panel fly out menu, choose "Load Actions" item, browse to "Applications > Elements+ > 12.0 > Actions > en" folder and load "Elements+.atn" file. Now absolutely all Elements+ features can be accessed through the actions (fig. 2).
  4. Double-click thumnail to open a script's dialog

    If you are happy with this approach, consider the setup complete.

    However, if you prefer the icons in the Effects panel, you have to accomplish several more steps. The important thing is that the effect adding method depends on which of the two Photoshop Elements flavors is installed on your Mac - "App Store" (i.e., loaded from the Apple App Store) or "retail" (acquired elsewhere).

    If your copy of PSE has been downloaded from the Adobe site or acquired on a DVD at a retail store, follow the common method (pp. 4-5):

  5. From the "Elements+" disk image, copy the contents of "stuff > Thumbnails" folder into "Macintosh HD > Library > Application Support > Adobe > Photoshop Elements > 12.0 > Photo Creations > photo effects" folder (fig. 3).
  6. Go to "Macintosh HD > Library > Application Support > Adobe > Photoshop Elements > 12.0 > Locale > en_US"* folder, delete "MediaDatabase.db3" file (fig. 4), and restart Photoshop Elements.

    *This subdirectory should be named after your PSE localization - e.g., "en_US" for US English, "de_DE" for German, "fr_FR" for French, etc..

  7. If you have purchased PSE in the Apple App Store follow the steps 6-11:

  8. In the Finder window, go to Applications folder, right-click ([Ctrl]-click) the "Adobe Photoshop Elements 12 Editor" app, and choose "Show Package Contents" in the context menu (see full screenshot).
  9. Щёлкните, чтобы посмотреть скриншот целиком

  10. In the PSE package, navigate to "Contents > Application Data > Photoshop Elements > 12.0 > Photo Creations" folder, right-click the "photo effects" subfolder, and choose "Get Info" (see screenshot).
  11. In the info dialog, expand the "Sharing & Permissions" area, click the "locked" pictogram, then, in the dialog that opens, enter your password, and click OK (see screenshot).
  12. Click the lowest ("everyone") permission line and choose "Read & Write" option (see full screenshot).
  13. Щёлкните, чтобы посмотреть скриншот целиком

  14. From the Elements+ disk image, copy the contents of "stuff > Thumbnails" folder into "{Adobe Photoshop Elements 12 Editor} > Contents > Application Data > Photoshop Elements > 12.0 > Photo Creations > photo effects" folder
  15. Go to "{User} > Library* > Containers > com.adobe.pse12editor > Data > Library > Application Support > Adobe > Adobe Photoshop Elements 12 Editor > Photo Creations > Locales > en_US", delete "MediaDatabase.db3" file, and restart PSE.

    *By default, in Mac OS X 10.7 and newer the "{User}:Library" folder is hidden.
    To find it:
    - Go to "Applications:Utilities" and launch the Terminal app.
    - In the Terminal window, type "chflags nohidden ~/Library ; killall Finder" and press [Return] key.

  16. Terminal

II. In most cases when Photoshop Elements is not working properly, it is necessary to reset the program settings. To achieve this, you hold the [Opt+Cmd+Shift] keys while launching the PSE Editor (not the Welcome Screen or the Organizer) and then in the dialog that opens, confirm deleting the settings file.

III. In some rather rare cases, PSE crashes during the first launch after the E+ setup, thus failing to complete the cache rebuilding. This may cause the application to crash over and over again. To amend this, just delete the defective "MediaDatabase.db3" file (see p. I.5) and reset the PSE settings (see p. II).

IV. Sometimes, after seemingly successful E+install, launching any script results in "JavaScript was missing" message:

As a rule, this error means the automatic installer couldn't copy the scripts and other required files to your HD.
Please, copy them manually as described in p. I.2.

V. Some users report that launching any of the top level scripts ends with "Unable to create Window" error message:

Unfortunately, this is a bug in Adobe's script engine known to users of PSE and Photoshop and the total remedy hasn't been found yet. As a rule, this problem resolves itself after several computer re-boots. However, if in your case the problem persists, the author can suggest using either the Actions panel or alternative Elements+ interface.

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